Refund policy

I. Return Qurtrcen
If you are not satisfied with the product within 14 days from the date you receive it, you can apply for a return. If it exceeds 14 days, Qurtrcen will not be able to accept the return application. Please note that the return period is based on the date of receipt of the product, not the order date. 

II. Return Eligibility
1. The product must be in new condition, unused, unopened (if sealed), and all accessories, labels, instructions, etc. are complete;

2. Customized products are not eligible for this return policy;

3. Products damaged due to personal use or improper maintenance by customers are not eligible for return.

III. Product Damage and Problem Handling
If the product you received is damaged, has quality problems, or does not match the product description, please contact us via email contact@lienthelp24h.com within 48 hours after receiving the product, and attach clear photos or videos of the product problem. Qurtrcen will review it within 1-2 working days after receiving the feedback. After verification, you can choose free exchange or full refund.

IV. Return Process
1. Send an email to contact@lienthelp24h.com, indicating your order number, reason for return, and relevant proof of product problems (if any);

2. After our customer service team reviews and approves the return, we will send you the return address and return authorization code;

3. Properly pack the product in the original packaging or suitable packaging, and attach a note in the package with your order number and return authorization code;

4. Send the package back via the logistics method of your choice. The shipping costs incurred by the return shall be borne by you unless there is a quality problem with the product;

5. After the product arrives at our warehouse, Qurtrcen will complete the inspection within 3-5 working days. 

V. Refund Time Limit
After the inspection is passed, the refund will be returned to your payment account within 5-7 working days. The specific arrival time may be delayed due to the payment method and bank processing procedures, please wait patiently. If you still have not received the refund after the above time, please contact contact@lienthelp24h.com in time and Qurtrcen will help you solve the problem.

If you have any questions about our return and refund policy, please feel free to contact us at contact@lienthelp24h.com and our customer service team will be happy to help you.